Contact Us

Renal Home Services

Please contact customer services at:
Toll Free: 1-800-284-4060
Local: 1-224-948-1840

Please contact pharmacy team at:
Toll Free: 1-800-417-1434 

Report an Adverse Event

Please contact global patient safety at:
Toll Free: 1-866-888-2472 
Local: 1-224-948-1844
Email: [email protected]

• Pharmacovigilance Privacy Statement

Customer Service

For Customer Service for Baxter products outside of Home Patient requests please contact Baxter’s Center for Service at:
Toll-Free: 1-888-229-0001
Local: 1-224-948-1856

Report an Adverse Event

Please contact Global Patient Safety at:
Toll Free: 1-866-888-2472 
Local: 1-224-948-1844
Email: [email protected]

• Pharmacovigilance Privacy Statement

Report a Product Complaint

Please contact Corporate Product Surveillance at:

Hospital Products
Toll-Free: 1-800-437-5176
Local: 1-224-948-1815

Renal
Toll-Free: 1-888-736-2543 #3
Local: 1-224-948-1836

eCommerce Business

For information regarding Baxter eCommerce Business, please visit our eServices website.  

For any questions or to report any issues using the eServices Center site, please call the eCommerce Support Desk at:
Toll-Free: 1-877-334-2298 #1.

Parts, Services and Technical Support

For technical assistance for infusion pumps, pharmacy automation, and renal products manufactured and/or distributed by Baxter Healthcare, please click on the link below.

• Global Technical Services

Medical Information enquiries

For medical information enquiries, correspondence will be standard in the English language.

• If you require correspondence in your local language, please indicate this at the beginning of your email. Please note that correspondence in any language other than English may take longer due to translations.
• If you do not indicate a language preference, correspondence will be in the English language.

To help the Medical Information team efficiently respond to your enquiry, please provide the following information:

1. Your first and last name
2. Name of hospital or institution (For Healthcare Professionals only)
3. Your Profession/ Job Title (For Healthcare Professionals only)
4. Your email address
5. Details of your enquiry

If you are a patient, please indicate if you are the patient or a relative/friend

Please email your inquiry to [email protected]

Information & personal data

All information and personal data you provide will be processed by Baxter as a responsible entity (data controller) for the purposes of providing you with a response to your medical information inquiry and to enable us to deal with your inquiry appropriately, and if applicable, for the monitoring of Baxter medicinal and device products' safety. In these circumstances, we may share your data with health authorities as required by applicable laws and with other Baxter entities involved in monitoring our product safety as well as with our service providers. Other Baxter entities and service providers may be located in countries outside the EU/EEA and not provide for the same level of data protection as required in the EU, however they are contractually bound and obliged to comply with our local privacy standards. You have a right of access and correction of your personal data which we hold about you. Your data will be protected and kept confidential in line with Baxter policies and local regulations.